Refund policy
Refund, Reprint, Return & Cancellation Policy
All Ashlee James Designs products are made to order. Because each item is produced specifically for your order, we do not accept returns or exchanges for choosing the wrong size, wrong color, or for changing your mind. Please review product descriptions and size charts carefully before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery at info@ashleejamesdesigns.com
Please include:
- Your order number
- A brief description of the problem
- Clear photos showing the issue
If the claim qualifies, we will arrange a replacement or refund. In most cases, the defective item does not need to be returned.
Size, Color, and Change-of-Mind Orders
We do not offer refunds, returns, or exchanges when:
- The correct item was produced as ordered
- The customer selected the wrong size
- The customer selected the wrong color
- The customer changed their mind after ordering
Minor manufacturing variations may occur. Small differences in print placement, size, or color that fall within normal production tolerances are not considered defects.
Order Cancellations and Changes
Contact us as soon as possible if you need to cancel an order or change a shipping address.
Orders can usually be changed or canceled only before they enter production. Once production begins, cancellation or changes may no longer be possible.
Shipping Address Problems
Customers are responsible for providing a complete and accurate shipping address.
If delivery fails because an incorrect or incomplete address was provided, a free replacement may not be available. Depending on the circumstances, a partial refund or paid replacement may be offered.
Lost or Delayed Packages
If your order appears lost or has not arrived within the expected delivery period, contact us at info@ashleejamesdesigns.com
Shipping-related problems should be reported within 30 days of the estimated delivery date so that we can investigate the order and determine the appropriate resolution.
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank or credit-card provider to post the refund to your account.
Sale Items and Gift Cards
Gift cards are non-refundable.
Sale or promotional items remain subject to the same made-to-order return and defect rules described above.
Contact Us
For questions about an order, refund, replacement, or cancellation, contact:
Ashlee James Designs
Email:
Refund, Reprint, Return & Cancellation Policy
All Ashlee James Designs products are made to order. Because each item is produced specifically for your order, we do not accept returns or exchanges for choosing the wrong size, wrong color, or for changing your mind. Please review product descriptions and size charts carefully before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery at info@ashleejamesdesigns.com
Please include:
- Your order number
- A brief description of the problem
- Clear photos showing the issue
If the claim qualifies, we will arrange a replacement or refund. In most cases, the defective item does not need to be returned.
Size, Color, and Change-of-Mind Orders
We do not offer refunds, returns, or exchanges when:
- The correct item was produced as ordered
- The customer selected the wrong size
- The customer selected the wrong color
- The customer changed their mind after ordering
Minor manufacturing variations may occur. Small differences in print placement, size, or color that fall within normal production tolerances are not considered defects.
Order Cancellations and Changes
Contact us as soon as possible if you need to cancel an order or change a shipping address.
Orders can usually be changed or canceled only before they enter production. Once production begins, cancellation or changes may no longer be possible.
Shipping Address Problems
Customers are responsible for providing a complete and accurate shipping address.
If delivery fails because an incorrect or incomplete address was provided, a free replacement may not be available. Depending on the circumstances, a partial refund or paid replacement may be offered.
Lost or Delayed Packages
If your order appears lost or has not arrived within the expected delivery period, contact us at info@ashleejamesdesigns.com
Shipping-related problems should be reported within 30 days of the estimated delivery date so that we can investigate the order and determine the appropriate resolution.
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank or credit-card provider to post the refund to your account.
Sale Items and Gift Cards
Gift cards are non-refundable.
Sale or promotional items remain subject to the same made-to-order return and defect rules described above.
Contact Us
For questions about an order, refund, replacement, or cancellation, contact:
Ashlee James Designs
Email:
Refund, Reprint, Return & Cancellation Policy
All Ashlee James Designs products are made to order. Because each item is produced specifically for your order, we do not accept returns or exchanges for choosing the wrong size, wrong color, or for changing your mind. Please review product descriptions and size charts carefully before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery at info@ashleejamesdesigns.com
Please include:
- Your order number
- A brief description of the problem
- Clear photos showing the issue
If the claim qualifies, we will arrange a replacement or refund. In most cases, the defective item does not need to be returned.
Size, Color, and Change-of-Mind Orders
We do not offer refunds, returns, or exchanges when:
- The correct item was produced as ordered
- The customer selected the wrong size
- The customer selected the wrong color
- The customer changed their mind after ordering
Minor manufacturing variations may occur. Small differences in print placement, size, or color that fall within normal production tolerances are not considered defects.
Order Cancellations and Changes
Contact us as soon as possible if you need to cancel an order or change a shipping address.
Orders can usually be changed or canceled only before they enter production. Once production begins, cancellation or changes may no longer be possible.
Shipping Address Problems
Customers are responsible for providing a complete and accurate shipping address.
If delivery fails because an incorrect or incomplete address was provided, a free replacement may not be available. Depending on the circumstances, a partial refund or paid replacement may be offered.
Lost or Delayed Packages
If your order appears lost or has not arrived within the expected delivery period, contact us at info@ashleejamesdesigns.com
Shipping-related problems should be reported within 30 days of the estimated delivery date so that we can investigate the order and determine the appropriate resolution.
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank or credit-card provider to post the refund to your account.
Sale Items and Gift Cards
Gift cards are non-refundable.
Sale or promotional items remain subject to the same made-to-order return and defect rules described above.
Contact Us
For questions about an order, refund, replacement, or cancellation, contact:
Ashlee James Designs
Email: info@ashleejamesdesigns.com