Shipping Policy

All Ashlee James Designs products are made to order. Please allow time for production before your order ships.

Production Time

Most orders are produced and shipped within 2–7 business days after an order is submitted. Production times may be longer during holidays, high-volume periods, product shortages, or other circumstances outside our control. Printify

Shipping Time

Shipping time begins after production is complete.

Delivery estimates shown during checkout are estimates only and may vary based on the product, destination, shipping method, carrier, and fulfillment location.

Once an order has shipped, tracking information will be provided when available.

United States Shipping

Ashlee James Designs currently accepts orders for delivery within the United States only.

We do not currently offer international shipping.

Shipping Charges

Shipping charges are calculated and displayed during checkout based on the products in your order and the available shipping method.

If an order contains multiple products, items may occasionally be fulfilled or shipped separately.

Delivery Estimates

Delivery dates are estimates and are not guaranteed.

Delays may occur because of carrier issues, weather, holidays, high-volume periods, production delays, address problems, or other circumstances outside our control.

Tracking

When tracking is available, you will receive tracking information after your order ships.

Tracking information may take time to update after a shipping label is created.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting your order.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, a free replacement or reshipment may not be available.

Contact us as soon as possible if you discover an address error. Address changes may not be possible once an order has entered production or shipment.

Lost or Delayed Packages

If your package appears lost or has not arrived within the expected delivery period, contact us at info@ashleejamesdesigns.com.

Shipping-related problems should be reported within 30 days of the delivery date or estimated delivery date so that we have time to investigate the shipment and determine whether a replacement or refund is appropriate. Printify

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

• Check around the delivery location
• Check with household members or neighbors
• Contact the local carrier or post office
• Confirm that the shipping address on your order was correct

If the package still cannot be located, contact us and we will review the situation.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery and include your order number and clear photographs of the issue.

Qualifying claims may receive a replacement or refund. Printify

Order Changes and Cancellations

Because products are made to order, please contact us immediately if you need to cancel an order or change shipping information.

Once an order has entered production, we may no longer be able to cancel or modify it.

Contact Us

For shipping questions or problems with an order, contact:

Ashlee James Designs
Email: info@ashleejamesdesigns.com